IVR

Auto Attendant/IVR

 

Interactive Voice Response, or IVR, is an automated menu system (also known as an auto-attendant) that you can program to greet and interact with your callers.

More than an Auto Attendant

An IVR can provide information to the caller, collect information from the caller, and send the caller to the right extension.

The IVR Editor that comes with Switchvox is one of the most powerful tools on the market today for small and medium businesses to create an exceptional call experience for their customers.

With Switchvox's powerful IVR editor, you can quickly and easily make something as simple as an automated attendant menu:

"Thank you for calling Digium. If you know the extension of the person you're trying to reach, you can dial it at any time. Press 1 for sales, 2 for service, and 0 to speak with an operator"

Create valuable, interactive applications

Or you can create an IVR as complex as an interactive banking application that recognizes customer phone numbers, checks PIN codes and reads back account balances from your database before transferring the customer to their personal banker if their balance is negative.